As you know, we provide our customers with a lot of services. One of them is our 30-day refund policy. Once in a while customers send back their petWALK doors within this time frame. This mostly happens when a customer wants to check the compatibility of their pets chip with our door. Since the functionality of implanted chips can’t be guaranteed and the chip itself sometimes sits at the wrong place, a few doors will find their way back to us with minimal traces of use. 

In very rare cases there will be items with an optical defect during the production, which is going to be sorted out. If a device is still within the time frame of a refund, it will be replaced as well. In that case we take back the entire unit for testing and replace the faulty parts with new ones.

Just as brand new petWALK doors, the returned ones are going to be tested and are only being shipped in perfect technological condition. If needed, technological components will be replaced in order for the door to be up to date. 

Just as it is being done with cars, our doors can be inspected by a computer and tested for any kind of defects. All of its funtionalities are being checked, which is why you can be rest assured that you will receive a flawless device.

Because we are so confident in our products, you will receive a 1 year warranty with used items. Internally we call them “refurbished” doors. You are probably familiar with this term through laptops or phones. 

Since we can only give away a few used doors per year, we ask you to contact us if you’re interested. Our customer support will assist you in finding out, whether or not a “refurbished” door is available in your desired size. That way you will save around 25% compared to a new door.